Creative Virtual

SEPTEMBER 17, 2019

It’s hard to find anyone involved with the chatbot and virtual agent industry who hasn’t heard the cautionary tale of Microsoft’s AI chatbot Tay. Described as a ‘machine learning project designed for human engagement,’ Tay ended up becoming an often-cited example of an AI chatbot gone wrong.

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Chatbots Virtual Agent Enterprise Self service 40

Creative Virtual

AUGUST 11, 2021

Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. Follow that initial analysis with a consultation workshop to review the results and collaborate with the vendor to identify your key performance indicators (KPIs) and set realistic goals.

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Virtual Agent Chatbots Enterprise Self service 52

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

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Consulting Consulting Contact Center Marketing 48

Creative Virtual

DECEMBER 7, 2021

They also discussed the findings of ISG’s research and current successful virtual agent implementations. Here’s a recording of their full discussion: When ISG held their awards ceremony in October, Chris and Liam Ryan, Sales Director, were able to accept Creative Virtual’s trophy in person from Jan Erik.

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Virtual Agent Chatbots Enterprise Education 52

Creative Virtual

OCTOBER 26, 2021

This award recognises our London-headquartered company for our expertise in both developing conversational AI technology and delivering skilled consultation for implementing and maintaining solutions. Congratulations to the Creative Virtual team on being named ‘Best Conversational AI Solutions Provider’!

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Virtual Agent Chatbots Engineering Consulting 52

Creative Virtual

DECEMBER 10, 2020

I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. 2020 was a record-breaking year for use of our virtual agent and chatbot implementations.

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Virtual Agent Chatbots Technology Personalization 52

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as we also celebrated the 15th anniversary of Creative Virtual.

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Virtual Agent Chatbots Best practices Benchmark 40

DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Enterprise Benefit. Intelligent virtual agents (IVAs).

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Interactive Voice Response Virtual Agent Self service Contact Center 78

Creative Virtual

JANUARY 7, 2020

For Creative Virtual, it was important to me that the company maintain a culture of ownership, innovation and collaboration. I’m very proud to say that our first enterprise customer, Lloyds Banking Group, who we first worked with in 2004, are still a customer today. Relationships are at the core of what the company is all about.

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Virtual Agent Chatbots Enterprise Banking 40

Creative Virtual

AUGUST 22, 2019

I first started working in the world of virtual agents in 2000 and, even though the technology was very much in its infancy at the time, saw huge potential for innovation and growth in the industry. This is why the Creative Virtual team is the company’s biggest asset. By Chris Ezekiel, Founder & CEO.

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Virtual Agent Chatbots Self service Enterprise 40

Creative Virtual

MARCH 11, 2021

This and other intelligent automation technologies are helping enterprises optimise costs and productivity while also enabling them to stay prepared for the future. I’ve talked before about how much the virtual agent and chatbot space has changed since I founded Creative Virtual in late 2003.

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Virtual Agent Enterprise Chatbots Consulting 52

DMG Consulting

OCTOBER 4, 2017

Thank you for your interest in DMG Consulting’s publications. In any case, these three applications can make major contributions to enterprises, customers, and agents, and should be considered by all contact centers as they begin to plan their 2018 budgets. Intelligent Virtual Agents (IVAs).

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Contact Center Virtual Agent Self service Chatbots 48

DMG Consulting

FEBRUARY 25, 2019

Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). The future of this process is analytics-enabled QM (AQM). Customer Journey Analytics: Speech Is Along for the Ride.

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Analytics Quality management Enterprise Virtual Agent 48

Creative Virtual

JANUARY 28, 2021

Ask any seller of a highly complex and customizable chatbot or virtual agent system about cost and you’re likely to get an evasive answer. Increasingly, in this ever-saturating market, it’s easy to find elements of chatbot pricing (i.e., The truth is, building a successful chatbot is not purely a question of technology.

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Chatbots Consulting Consulting Virtual Agent 98

Netomi

OCTOBER 25, 2021

It has over 160,000 customers, including some of the largest enterprise brands in the world such as Siemens, Uber, Instacart and Polaris. It’s targeted at high-growth and enterprise companies that need sophisticated features, and because of this, is the more expensive option. Suite Team ($49/agent/month). Pro ($49/agent/month).

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Chatbots Enterprise Virtual Agent Self service 85

RichCall

SEPTEMBER 13, 2017

Sheila McGee-Smith , an enterprise communications industry analyst. Dave Michaels , founder of TalkingPointz, covering enterprise communications and IoT. Blair Pleasant , analyst and consultant about Unified Communications. These are the two most significant emerging modalities in enterprise communications. Dave Michaels.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Netomi

APRIL 7, 2022

Best for businesses of all sizes – early stage, small businesses and enterprises. An omnichannel customer service solution, Zoho Desk works across verticals including telecom , hospitality and finance , catering to businesses of all sizes, from startups to enterprises. Netomi’s AI-powered Zendesk chatbot ??works

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CRM Brand ambassadors Analytics Chatbots 52

Comm100

FEBRUARY 16, 2018

Companies also plan on achieving this top priority for 2018 by creating or optimizing automated self-service experiences (such as through intelligent customer knowledge bases and Chatbots), and improving customer journey mapping. Activate, a strategy and technology consulting firm, predicted that by 2018 there would be 3.6

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