CCNG
SEPTEMBER 13, 2023
Recently CCNG members and area contact center professionals were invited to the Alcon North America Customer Service Operations Center in Fort Worth Texas for a group discussion into Alcon's journey of digital transformation over the years. Below are some of the highlights shared at the event as provided by a CCNG member in attendance.
CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members. Below are key points from this discussion.
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CCNG
MARCH 16, 2022
For many of those years we’ve both followed the CCNG organization – joining Town Hall events, speaking at meetings (back when travel happened), and engaging in the communication channels that have become the lifeblood of CCNG members. Together we have more than 56 years of experience.
CCNG
OCTOBER 29, 2021
In a recent CCNG Town Hall, Rick Denton helped walk the community through key elements of customer experience that were fundamental pre-pandemic as well as during the pandemic, and will remain fundamental post-pandemic. We’ve all heard how 2020 is the year everything changed. Why should we care? Because things WILL get better.
CCNG
OCTOBER 14, 2021
They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Last, but very much not least, ask CCNG. Ryan has been a senior leader contributor to the CCNG member network for over 7 years including presentations at CCNG’s Executive Summit and various regional events.
CCNG
JULY 20, 2022
Caregiver Paid Time Off provides 10 business days paid time off for employees who need to care for an immediate family member in the event of a serious medical condition that results from an injury or illness. Bob Azman is Founder and lead consultant for Innovative CX Solutions and a CCNG Academy member. What say you?
Fonolo
MARCH 6, 2019
One of the greatest gifts you can give yourself in your education is exposure to some vital organizations that offer resources, events, and other educational pieces that will make you an expert in no time. CCNG does just that. Follow along as they provide webinars, events, and resources that will up your contact center game this year.
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