CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. For the full one hour Town Hall recording, visit the CCNG website, Programs, Town Hall Spotlights once released for non-members. Below are key points from this discussion.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

OCTOBER 29, 2021

In a recent CCNG Town Hall, Rick Denton helped walk the community through key elements of customer experience that were fundamental pre-pandemic as well as during the pandemic, and will remain fundamental post-pandemic. We’ve all heard how 2020 is the year everything changed. Why should we care? Because things WILL get better.

CCNG 195

CCNG Employee engagement Consulting Consulting 195

CCNG

JULY 20, 2022

Caregiver Paid Time Off provides 10 business days paid time off for employees who need to care for an immediate family member in the event of a serious medical condition that results from an injury or illness. Use the feedback to create an employee-centric culture. How much effort is it for them to be employed by you? What say you?

CCNG 195

CCNG Consulting Consulting Contact Center 195