CCNG
MAY 27, 2021
In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.
CCNG
JUNE 26, 2020
With so much being shared around work-from-home over the past 45 days, we wanted to bring you some insights from our member The Northridge Group, Tina Suthers, senior consultant CX. CCNG hosts regular virtual town hall meetings each month to bring to surface topics, challenges and recommendations from the members.
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CCNG
APRIL 2, 2021
CCNG recently spoke with Bob Azman about his contributions in the latest collection of insights from CX leaders included in the book Customer Experience 3. Customer Experience 3 is the third in a series of books that are a collection of the best and most innovative ideas of customer experience professionals from around the globe.
CCNG
OCTOBER 14, 2021
They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Last, but very much not least, ask CCNG. Ryan has been a senior leader contributor to the CCNG member network for over 7 years including presentations at CCNG’s Executive Summit and various regional events.
CCNG
MAY 10, 2023
Bad customer service is our new normal? In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. Consistently.
CCNG
DECEMBER 6, 2023
The bottom line is we do need more play in our work… But before you install a literal pickleball court in the parking lot, let’s consult the brilliant resource Primed to Perform by Neel Doshi and Lindsay McGregor: “Play at work should not be confused with your people playing Ping-Pong or foosball in the break room. Zero-zero-two!
CCNG
JUNE 14, 2023
By understanding the building blocks of emotional connection, implementing strategies to enhance customer experience, and measuring the impact of your efforts, you'll be well on your way to harnessing the power of emotional connection for your business.
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