CSM Magazine

AUGUST 31, 2023

This can help reduce wait times and improve call resolution times. Use automation tools: Automation tools can help reduce the time agents spend on repetitive tasks, such as data entry and call logging. This will help build a relationship and could lead to opportunities for targeted or tailored upsells.

Call Center 52

Call Center Customer Experience Upselling Scripts 52

Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

SmartKarrot

JULY 2, 2021

Have regular review meetings with clients to review and pitch employee engagement strategies, new products and services and manage and implement feedback. Drive sales strategies for upsell to clients. Maintain an overview of volume clients support calls logged to ensure effective support and training is provided to clients.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

JustCall

FEBRUARY 25, 2020

This aids in Upselling or Cross-selling. It also aids strategies like upselling. Its CRM features help to track leads and sales pipeline, keep account of your records and call logs. You receive doubts, feedbacks, and reviews from your clients that actually help in further enhancement of features. Customer Portal.

Finance 59

Finance CRM Accountability Sales 59