Call Logging Customer retention Feedback Upselling 
CSM Magazine
AUGUST 31, 2023
This can help reduce wait times and improve call resolution times. Use automation tools: Automation tools can help reduce the time agents spend on repetitive tasks, such as data entry and call logging. This can free up more time for agents to focus on resolving customer issues.
JustCall
FEBRUARY 25, 2020
This aids in Upselling or Cross-selling. Establishing automation around workflow helps retain your potential customers. It also aids strategies like upselling. Any latest activity tracking of your clients or customers, sending out messages regarding transactions, debits, credits – the automation feature manages all.
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