InGenius
SEPTEMBER 3, 2019
Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Call Reports. Conference Call.
JustCall
FEBRUARY 13, 2023
With the help of business phone features like seamless call forwarding, your employees can stay connected to your clients irrespective of their location. Collaboration tools and free or paid conference calls help your team stay on the same page no matter where they are.
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Hodusoft
FEBRUARY 8, 2023
The voicemail feature also contributes to employee productivity as they do not need to worry about missing an important call when they are busy. Conference calling Conference calling is a useful feature for insurance businesses for conducting meetings with clients or team members who are located in different areas.
Callminer
AUGUST 6, 2019
Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Call Analytics: Essentially, speech analytics tools track metrics to enable reps and managers to evaluate the success of call campaigns. Track all of the important call center metrics.
JustCall
APRIL 4, 2023
Collaboration Conference calling, screen sharing, and team collaboration tools. Analytics and Reporting Analytics and reporting features such as call logs and call tracking. Analytics and reporting features include real-time monitoring, call center performance metrics, and customer journey analysis.
JustCall
MAY 1, 2023
Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Number of participants is restricted to 40 in the Professional Plan.
JustCall
OCTOBER 25, 2022
Some of the top VoIP features include: Call Routing. Call Recording. Missed Call alerts. Call Screening. Conference calling. This is because the calls are made using an internet connection. . Maintaining records of all the call data plays an important role in making business decisions.
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