Calltools
MAY 27, 2020
Call scoring is like an NFL game, where your sales agents are players and you’re the coach. Like linebackers or wide receivers, each agent has a unique role to play in winning the game; you are the coach that helps your team grow and function well together. Call scoring metrics shouldn’t be “set in stone.”
NobelBiz
MAY 24, 2022
Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.
CSM Magazine
AUGUST 31, 2023
There are several ways a call center can work faster and more efficiently. Here are some tips: Implement call routing technology: Call routing technology can help direct calls to the most appropriate agent, based on their skills, availability, and workload.
JustCall
APRIL 12, 2023
Engage in live call monitoring, barging, and whispering: As a manager, you can listen to live calls between your agent and customer without interference. You can also whisper a few tips and ideas to your agent during the call without letting the customer know. You can o rchestrate emails, calls, meetings, etc.,
NobelBiz
FEBRUARY 15, 2023
After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. Once this is complete, the team reviews the call logs to ensure they’re maintaining the necessary standards in line with the standard they established for the category of calls.
JustCall
APRIL 19, 2023
Bonus Tip – Enhance Customer Experience Through Communication Technology We did speak about developing customer-centric strategies, and we want to touch base on one crucial quality every successful business delivers – excellent customer experience. You can also analyze and assess a call for insights into the client’s response.
Expert insights. Personalized for you.
52 
Let's personalize your content