Uniphore

AUGUST 12, 2021

Alexa, Siri, Google Assistant—virtual assistants have transformed how we interact with technology and what we expect from it. Multimodal Virtual Agents allow customers to tap, text and talk to get more done , with little effort. Multimodal Virtual Agent Implementation and Best Practices. View Webinar.

Best practices 98

Best practices Virtual Agent Scripts Call flow 98

DMG Consulting

OCTOBER 6, 2023

Contact center and customer service technology vendors are applying generative AI to enhance their solutions, speed up implementation, and improve the accuracy of their findings. Generative AI is ideal for service organizations due to its ability to create content in response to inquiries. and customer service organizations.

Contact Center 59

Contact Center Call flow Enterprise Virtual Agent 59

Interactions

APRIL 14, 2021

The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. Simplicity : Sometimes a virtual agent is the fastest and most accurate solution to resolve the customer’s problems. 4) Productivity.

Virtual Agent 90

Virtual Agent Call flow Call Center Finance 90

Interactions

APRIL 14, 2021

The agent on the other side of the communication should understand that the debtor is going through a hard time and they want to figure out how to get out of the mess. Simplicity : Sometimes a virtual agent is the fastest and most accurate solution to resolve the customer’s problems. 4) Productivity.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

JustCall

APRIL 5, 2023

Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information. CTI screen pop – Caller information is presented to the agent as a pop-up, so they have all the information they need to service customers. You can also message through WhatsApp.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

MARCH 23, 2023

Further, JustCall has integrated data analytics tools to provide comprehensive analytics on demand, including call abandonment rate and customer satisfaction scores. This data benefits companies looking to measure their call center agents’ performance. Talkdesk is one of few solutions that offer 100% call uptime SLA.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Xaqt

JUNE 1, 2020

All the while, Virtual Agents and Robotic Process Automation (RPA) threaten to eliminate much of the human capabilities that outsources have built their business on. Amazon, Google, Microsoft) and well-funded start-ups are selling the value proposition of bots, virtual agents and AI to their enterprise customers.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52