Multichannel vs. Omnichannel: What is the difference?
TeleDirect
APRIL 6, 2023
Discover the difference between multichannel and omnichannel contact center services. Multichannel vs. Omnichannel Contact Center: What Is the Difference? Many companies create omnichannel or multichannel strategies to achieve more brand loyalty and recognition, increased sales,= and a better overall bottom line.
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