How Monitoring Your IVR Helps Predict and Reduce Fraud in the Contact Center
pindrop
JUNE 23, 2020
Fraudulent activity in the IVR has become a tool for more sophisticated fraudsters and scammers to gain sensitive data that puts contact centers and financial institutions at risk. . Fraudsters often use IVR systems to mine and validate information, which they subsequently leverage to commit fraud at various other touchpoints downstream.
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