Call flow Engineering Interactive Voice Response Self service 
3CLogic
APRIL 17, 2023
With so many customers opting to call for support, it’s vital for companies to have a solid system in place to handle high call volumes and provide a top-notch customer experience — this is where IVR comes in. Interactive Voice Response (IVR) is an essential tool for CX leaders and service departments.
Hodusoft
APRIL 17, 2024
That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants. What is an Auto Attendant? How Does An Auto Attendant Work?
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pindrop
JANUARY 8, 2021
Deep Voice Engine. Next-gen voice biometrics optimized for noisy conditions, speaker aging, and multi-voice enrollment. Analyzes over 1,300 characteristics of a call’s full audio to determine its risk and catch first-time fraud calls. Passport Improves Customer Experience and Expands Self-Service Options.
Enghouse Interactive
SEPTEMBER 3, 2021
Through UC/CC integration, they improved overall communication and collaboration across the organization, from front-line agents to back-office and support teams, to engineers and decision-makers. Increases productivity by improving call flows. A recent Metrigy* research study found that 62.8%
JustCall
MARCH 10, 2023
JustCall JustCall is among the best Ucaas services on the market with its package of essential unified call features. Perhaps your cloud engineer could keep checking in to verify that it is working at optimal costs. You would only be required to visit it occasionally to check for configurations.
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