Call flow Engineering Interactive Voice Response Service level 
Spearline
OCTOBER 5, 2021
In addition to agent-customer conversations, voice analytics, voice-bot call flows, and true interactive voice response (IVR) have a fundamental need for good audio. Pinpoint failures, identify patterns, and share information using our detailed call logs.
SharpenCX
FEBRUARY 17, 2021
You need your agents available to handle an uptick in interactions even when they need to work remotely. You need reliability and redundancy to make sure a problem with hardware won’t impact your service levels. What you really need, is a cloud call center phone system. Do your agents all have the same skill set?
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