DMG Consulting
OCTOBER 6, 2023
The post Generative AI for the Service World appeared first on DMG Consulting. To gain an in-depth understanding of how to apply Generative AI to your operating environment, as well as which applications are ready for use, please see DMG’s newest report, Generative AI: A New Paradigm for Contact Centers and Customer Service.
JustCall
MARCH 23, 2023
IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system. IVR call flows powered by DTMF tones and speech recognition removes potential IVR mistakes. Routing calls without mistakes speeds up the issue resolution process. This is what automates the routing process.
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AWS Machine Learning
NOVEMBER 28, 2022
The key file for deployment is the shell script deployment/deploy.sh. Before we can run the shell script, complete the following steps: Open the deployment/app.py Sources the virtual environment activation script. Kangkang Wang is an AI/ML consultant with AWS Professional Services. Bootstraps the environment.
NobelBiz
MAY 9, 2023
Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.
Certified Languages International
DECEMBER 8, 2019
An LSP that views your partnership as a true collaboration is who you want in your corner when it comes to CMS call center monitoring. This vendor can work with you to provide targeted consultation; develop a customized, CMS-compliant program; conduct mock CMS audits; train your staff; identify and remedy any pain points before.
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