Call Flow Development
Robert Davis
APRIL 11, 2022
The post Call Flow Development appeared first on RCDA Contact Center Consultants.
Robert Davis
APRIL 11, 2022
The post Call Flow Development appeared first on RCDA Contact Center Consultants.
Taylor Reach Group
MAY 23, 2018
The Taylor Reach Group, Inc, (TRG), a globally recognized Contact Center and Customer Experience (CX) consulting organization, today announced that they are working with one of the country’s, largest retailers, to establish a new service model within the retailer’s Contact Center. The Taylor Reach Group, Inc., TORONTO (PRWEB) May 23, 2018.
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Noble Systems
APRIL 3, 2020
When linked to your CRM, IVR technology can intelligently route calls based on the caller’s telephone number. Intelligent routing that is optimized for your customer journey can lower abandon rates, reduce queue times for calls, and provide tailored call-back options for times of particularly high call volume.
DMG Consulting
OCTOBER 6, 2023
The post Generative AI for the Service World appeared first on DMG Consulting. To gain an in-depth understanding of how to apply Generative AI to your operating environment, as well as which applications are ready for use, please see DMG’s newest report, Generative AI: A New Paradigm for Contact Centers and Customer Service.
The Northridge Group
MARCH 28, 2022
The scope of these observations encompassed the actual call flow, associate call handling, and their use of systems, tools and job aids – all to understand the impediments front-line personnel face in performing their customer service responsibilities. Director of Technology, Solutioning and Data Analytics. .
Cisco - Contact Center
JUNE 29, 2020
While much of today’s strategizing and operations are focused on business continuity right now, leading organizations are adding cloud-based contact centers for long-term resiliency, especially if they anticipate a large spike in call volume.
Robert Davis
SEPTEMBER 17, 2018
Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.
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