Call flow Coaching Consulting Sales 
DMG Consulting
OCTOBER 6, 2023
Applications for Contact Centers/Customer Service Generative AI has caught the attention and imaginations of vendors and enterprises, driving investments in a large and growing variety of applications for contact centers (sales, marketing, service, collections, technical support, etc.) and customer service organizations.
Robert Davis
NOVEMBER 10, 2018
Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Before supervisors can coach mastery, RCDA helps them become masters themselves. Press Release.
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Robert Davis
AUGUST 6, 2018
If you are holding your marketing budget steady: Is the call flow encouraging what we call a Quality Conversation approach ( [link] ) to maximizing the outcome of each call? Are supervisors experts in coaching and development and building world-class teams? A Quality Conversation of our own.
Robert Davis
SEPTEMBER 17, 2018
And after a live person says “Hello, thank you for calling…,” what happens? Does the agent take time to discover the true reason for the call? Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? Winning Call Flow: The Quality Conversation.
Robert Davis
FEBRUARY 21, 2017
By Lisa Pustelak , RCDA Senior Consultant. Have you observed first-hand how much coaching your team leaders are doing? Have you listened to your agents talk with your customers, and are they following the call flow with enthusiasm? Observe multiple coaching sessions. What about training?
Robert C. Davis and Associates
AUGUST 6, 2018
If you are holding your marketing budget steady: Is the call flow encouraging what we call a Quality Conversation approach ( [link] ) to maximizing the outcome of each call? Are supervisors experts in coaching and development and building world-class teams? A Quality Conversation of our own.
Robert Davis
MARCH 2, 2017
RCDA has invested many years in research to drive KPI achievement through call flow enhancement and agent and leadership development. Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace.
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