DMG Consulting
OCTOBER 6, 2023
The post Generative AI for the Service World appeared first on DMG Consulting. To gain an in-depth understanding of how to apply Generative AI to your operating environment, as well as which applications are ready for use, please see DMG’s newest report, Generative AI: A New Paradigm for Contact Centers and Customer Service.
The Northridge Group
MARCH 28, 2022
The scope of these observations encompassed the actual call flow, associate call handling, and their use of systems, tools and job aids – all to understand the impediments front-line personnel face in performing their customer service responsibilities. Director of Technology, Solutioning and Data Analytics. .
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Robert Davis
NOVEMBER 10, 2018
Contact center consulting, training and coaching change agent and leading cloud employee engagement and performance management platform vendor unite to help organizations boost workforce effectiveness and business results. Before supervisors can coach mastery, RCDA helps them become masters themselves. Press Release.
Robert Davis
FEBRUARY 21, 2017
By Lisa Pustelak , RCDA Senior Consultant. Have you observed first-hand how much coaching your team leaders are doing? Have you listened to your agents talk with your customers, and are they following the call flow with enthusiasm? Observe multiple coaching sessions. What about training?
Robert Davis
AUGUST 6, 2018
If you are holding your marketing budget steady: Is the call flow encouraging what we call a Quality Conversation approach ( [link] ) to maximizing the outcome of each call? Are supervisors experts in coaching and development and building world-class teams? A Quality Conversation of our own.
Robert Davis
SEPTEMBER 17, 2018
Winning Call Flow: The Quality Conversation. The Quality Conversation robust call flow includes a warm and enthusiastic greeting, full discovery, a solution based on WINs, a compelling offer, a process for overcoming objections, and an assumptive close. And it’s imperative, now more than ever.
Robert C. Davis and Associates
AUGUST 6, 2018
If you are holding your marketing budget steady: Is the call flow encouraging what we call a Quality Conversation approach ( [link] ) to maximizing the outcome of each call? Are supervisors experts in coaching and development and building world-class teams? A Quality Conversation of our own.
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