Fonolo

JUNE 17, 2021

Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. 7 Games and Activities Designed to Boost Call Center Agent Engagement.

Call Center 140

Call Center Morale Gamification Employee engagement 140

Outsource Consultants

FEBRUARY 21, 2024

Intelligent Virtual Agents (IVAs): These dynamic conversationalists guide customers through self-service options, making the process smoother and more intuitive. Improved Agent Experience: AI offers boosted morale, optimized schedules, and real-time feedback for self-improvement.

Call Center 67

Call Center Virtual Agent Morale Chatbots 67

SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

Liveops

FEBRUARY 27, 2020

If you’ve been plucking petals to discern whether your call center team members are really committed to your business, you’re not alone. Call centers all across the country are feeling the strain of turnover and unengaged agents. . Attrition is pervasive among call centers. Overworked Agents.

Call Center 62

Call Center Morale Virtual Agent Time management 62

Liveops

FEBRUARY 27, 2020

If you’ve been plucking petals to discern whether your call center team members are really committed to your business, you’re not alone. Call centers all across the country are feeling the strain of turnover and unengaged agents. . Attrition is pervasive among call centers. Overworked Agents.

Call Center 62

Call Center Morale Virtual Agent Time management 62

OctopusTech

AUGUST 10, 2022

Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. What is call center technology?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

Fonolo

APRIL 27, 2020

Now, more than ever, your call center agents need your support. But the pandemic has forced a transition to remote working virtually overnight. It’s never been more important for call center managers to support their agents. Your remote call center agents have lost that community.

Call Center 112

Call Center Morale Contact Center Gamification 112