Call Center Gamification Morale Virtual Agent 
Fonolo
JUNE 17, 2021
Employee engagement is especially important for call centers, since agent turnover tends to be higher. That’s why it’s so important to prioritize agent morale in a contact center and ensure your top performers are engaged. 7 Games and Activities Designed to Boost Call Center Agent Engagement.
Fonolo
APRIL 27, 2020
Now, more than ever, your call center agents need your support. But the pandemic has forced a transition to remote working virtually overnight. It’s never been more important for call center managers to support their agents. Your remote call center agents have lost that community.
CSR Inc.
JULY 17, 2016
Earlier this month, I discussed the growing trend towards home-based call center agents. But the role of tech in the call center industry stretches well beyond enabling virtual agents. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity.
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