SmartAction

NOVEMBER 22, 2023

Artificial Intelligence (AI) provides an unprecedented opportunity to revolutionize the call center experience for the 59% of your customers who prefer telephone communication. Conversational AI helps them out of what seems to be an endless cycle of button pressing and voice prompts to connect them immediately with a virtual agent.

Contact Center 90

Contact Center Interactive Voice Response Virtual Agent Management 90

OctopusTech

AUGUST 10, 2022

Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. What is call center technology?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

OctopusTech

JUNE 8, 2022

Due to this, a lot of regular tasks and activities are handled by automation software and not by call center representatives so that they could focus only on complicated and challenging issues. Call center automation simplifies the process of businesses and increases efficiency in customer service.

Call Center 62

Call Center Interactive Voice Response First call resolution Chatbots 62