Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Vcaretec

APRIL 10, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle incoming and outgoing customer calls on behalf of another organization. Outsourcing call center operations has become increasingly popular in recent years due to the numerous benefits it offers.

outsourcing 52

outsourcing Call Center Best practices Advertising 52

Hodusoft

APRIL 17, 2024

In 1982, the former engineer at Bell opened his own company to focus on inventions around auto attendants. In 1989, he earned the first patent for an automated attendant. After the mass production of auto attendants began, all types and sizes of organizations used it to route incoming calls to the right agents.

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

NobelBiz

JULY 18, 2023

In the bustling world of call centers, every second counts, and every call matters. The question is, how do you ensure that the right call lands in the right hands? With it, you can streamline your call center operations and raise the bar of your customer service. Intriguing, isn’t it?

Management 52

Management First call resolution Contact center software Call Center 52

NobelBiz

AUGUST 22, 2023

The NobelBiz Voice Carrier Network is purpose-built to accommodate high-volume calls essential for contact centers. Engineered for impeccable voice quality and unswerving call reliability, it streamlines operations without requiring extra infrastructure. All our systems are reinforced through Amazon’s powerful AWS.

voip 98

voip Telecommunications Contact Center Contact center software 98

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance.

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virtual call center Technical Support Engineering Self service 52