Fonolo

AUGUST 17, 2021

To optimize your call center’s performance, you need to think about improving your customers’ experience. After all, customer-centric companies are 60% more profitable. While incredible customer service should always be a call center’s goal, it shouldn’t be your only goal. But it’s not enough.

Call Center 156

Call Center Abandon rate Average Handle Time First call resolution 156

Callminer

APRIL 21, 2020

The role of a call center manager is complex and challenging. Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more.

Call Center 182

Call Center Management Scripts Coaching 182

Myra Golden Media

JULY 29, 2019

These are all signs that we’re burned out or morale is very low. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 184

Customer Service Morale Call Center Management 184

ShepHyken

JANUARY 29, 2021

Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Following best practices and applying hacks has proven fruitful for a lot of contact centers. You can do the same and improve your customers’ experience. Get to know the customer personally.

Best practices 232

Best practices Contact Center Interactive Voice Response Call Center 232

JustCall

DECEMBER 1, 2022

Remote call center employees feel they can be more flexible, productive, and satisfied while working from home. Work from home call centers must deal very cautiously with employees who prefer to work from home. Work from home call centers must deal very cautiously with employees who prefer to work from home.

Call Center 52

Call Center Management Agent burnout Scripts 52

VocalCom

JULY 10, 2017

Good communication in the call center is an essential part of customer service success. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer satisfaction. Establish the brand’s mission and values.

Call Center 54

Call Center Contact center software Morale Contact Center 54

CSM Magazine

AUGUST 22, 2019

These are all signs that we’re burned out or morale is very low. I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 45

Customer Service Morale Call Center Consulting 45