NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

Cisco - Contact Center

FEBRUARY 19, 2020

So, are contact centers more than a feeling? While there is no quantitative evidence that one made basket or putt begets another, it is a widespread belief that athletes definitely can get into a rhythm. Is Your Contact Center “in the Zone?”. To learn more about Cisco Contact Center solutions, visit our website.

Contact Center 107

Contact Center contact center solutions Enterprise Engineering 107

Fonolo

MARCH 29, 2022

Employee training, consistent management, the right call center software – the list goes on, but one thing stands apart from the rest: call center workforce management. How to Foster Agent Engagement in a Hybrid Contact Center. Why workforce management? Invest in workforce management software.

Call Center 81

Call Center call center workforce Management Average Handle Time 81

Fonolo

OCTOBER 12, 2021

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

SharpenCX

JUNE 16, 2020

Download Now: Learn how trends in workforce management and other key areas are impacting contact centers, according to Frost & Sullivan. These needs lead to a hybrid approach for the workforce. Let’s consider some ways you can apply workforce management and engagement management techniques in your contact center.

Contact Center 67

Contact Center Management Employee engagement call center workforce 67

Voiptime

OCTOBER 20, 2022

Now we have dealt with definitions, so let’s take into consideration that the call centers have issues with other workforce management rates, such as call center shrinkage or contact center absenteeism.

call center workforce 40

call center workforce Call Center Contact Center Personalization 40

Expivia

AUGUST 4, 2021

Optimizing the customer service experience is a crucial task in a call center environment. The success of your contact center depends on it. Your call center needs to focus on being unique. Impress your customers, drive more sales, and improve the reputation of your contact center. Oh, gotcha….cool,

Interactive Voice Response 98

Interactive Voice Response Customer Service Call Center call center workforce 98