Fonolo

MARCH 29, 2022

There’s a lot that goes into running an efficient call center. Employee training, consistent management, the right call center software – the list goes on, but one thing stands apart from the rest: call center workforce management. How to Foster Agent Engagement in a Hybrid Contact Center.

Call Center 81

Call Center call center workforce Management Average Handle Time 81

NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

call center workforce 52

call center workforce Call Center Management Gamification 52

Cisco - Contact Center

FEBRUARY 19, 2020

So, are contact centers more than a feeling? While there is no quantitative evidence that one made basket or putt begets another, it is a widespread belief that athletes definitely can get into a rhythm. Is Your Contact Center “in the Zone?”. To learn more about Cisco Contact Center solutions, visit our website.

Contact Center 100

Contact Center contact center solutions Enterprise Engineering 100