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5 Outbound Calling Center Solutions to Save You Time and Money

Quality Contact Solutions

But, unfortunately, prospecting is complex and can often fall by the wayside for sales teams, making it unlikely that they will meet their targets. An outbound calling center is an excellent alternative to your in-house sales team handling prospecting. Quality Contact Solutions ?has With years of?

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Inbound call center outsourcing advantages

Quality Contact Solutions

Many companies outsource their inbound call center work. We all want our call into customer support for any reason to be handled professional and timely. When you outsource your call center work to a trained and highly skilled group of agents, it benefits you because your customers had a good experience.

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Call quality monitoring best practices: Making the case for collaboration

Quality Contact Solutions

In my experience, a really great call center team works to integrate the feedback to the agents to ensure a consistent message is delivered to the agents. If you are hiring an outsource call center provider , I’d advise that before you make a selection be sure the candidate company has a good process for working with the agents.

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Companies Looking for Call Center Services: Look At This

Quality Contact Solutions

Technology and the team that sets up your technology will ensure your call blending is maximized to meet your contact center goals. Companies Looking For Call Center Services: Inspect what you Expect. Quality Contact Solutions has the best team around whether in house or at one of our owner-operated call centers.

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Attributes of a Successful Contact Solutions Supervisor

Quality Contact Solutions

Meet Jeri Graesser! Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? Other Articles You Might Find Interesting: The 7 Habits of Highly Effective Telemarketing Management. Achieve B2B Telemarketing Goals with An Experienced Team.

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Staff Utilization: Finding the Right Balance

Quality Contact Solutions

A call center with the right expertise for your inbound calls will drastically impact your business. Quality Contact Solutions has the best team around and that team extends to our owner-operated call centers. We know what to look for and how to meet your contact management services goals.

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Why use call monitoring in your call center

Quality Contact Solutions

Knowing the Key Performance Indicators (KPIs) in conjunction with the call monitoring results will help identify if other changes need to take place on your calls. Prior to joining Quality Contact Solutions, Marcia was a sought- after 10-year call center veteran with the ability to manage and sell.