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Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

These technologies power better personalization, prediction of potential churn and higher levels of engagement, all of which enable companies to lower their churn rate efficiently at scale without increasing their resources. The technology has proven especially effective in specific use cases, such as billing proofs and technical support.

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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices. AR has been especially beneficial in the technical suppor t domain.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices. AR has been especially beneficial in the technical suppor t domain.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Before founding Chargeback Gurus , Srii was the co-owner and CEO of InSO International Call Center for 13 years. InsO International changed the call center and customer service arena by pioneering the world’s first hybrid call center solution. Increasing context.

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Top 8 Avoxi Alternatives & Competitors in 2022

JustCall

Live call coaching, recording, transcripts, and swift closure of deals with call intelligence. JustCall Best-suited for: JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform. Users get 70% off on the first month.

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Top 7 Business Texting Apps & How To Choose One

JustCall

JustCall JustCall is one of the top-rated corporate texting apps built for sales and customer support teams. Text messaging is among many features this call center solution offers; other features include sales and predictive dialer, multi-level IVR, conversation intelligence, and more. Check out JustCall pricing here.