TechSee

JANUARY 30, 2018

However, collecting and tagging masses of data can be a long, costly and painful process for an enterprise. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue.

Technical Support 116

Technical Support Entertainment Enterprise Customer Service 116

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Casengo is a cloud-based customer support software platform that enables companies to provide customer service through social networks, email or chat.

Contact Center 116

Contact Center Technology Self service Call Center 116

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

TechSee

JANUARY 18, 2018

Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses. About TechSee : TechSee is the global leader in Visual Support technologies for the smart home.

Customer Service 95

Customer Service Self service Technical Support Surveys 95

TechSee

MARCH 13, 2018

as well as a PR blitz by some of the leading technology enterprises. That said, we have identified three areas of focus where AI has made significant strides in automating the customer support domain and is already providing value to enterprises. Virtual Agents.

Customer Service 95

Customer Service Chatbots Virtual Agent Technical Support 95

TechSee

MARCH 19, 2018

Object recognition in a technical support model. For an enterprise to successfully implement a computer vision solution within its contact center, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

TechSee

AUGUST 14, 2018

Take, for example, one of the more complex issues handled in contact centers – technical support. Visual IDSS – Transforming Contact Centers of the Future. Successful enterprises are proactively shaping the CX by investing in innovative technologies that improve operational efficiencies and empower their human agents.

Contact Center 95

Contact Center Scripts Average Handle Time First call resolution 95