aircall

JANUARY 25, 2023

Choosing a cloud-based call center solution for your business is a time-consuming process. Genesys is a cloud-based contact center as a service (CCaaS) solution. Remote teams that prefer a mobile-friendly cloud-based call center solution won’t get what they need from Genesys. What Is Genesys?

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Quality Contact Solutions

JUNE 21, 2019

Jeri is a supervisor in our at-home, virtual call center. What makes Jeri a successful contact solutions supervisor? Jeri uses what she hears on call monitoring and works hard to pull together the necessary feedback to provide the agents. By Marcia Jenkins, Senior Operations Manager. Meet Jeri Graesser!

Telemarketing 71

Telemarketing virtual call center Construction B2B 71

JustCall

FEBRUARY 13, 2023

While a popular solution Aircall is expensive to implement, and there are solutions in the market today that deliver better features at a competitive price. This article explores ten such Aircall alternatives leading the telephony and virtual call center space in 2023. 5 Capterra– 4.4/5 5 TrustRadius– 9.0/10

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Dialer 360

JANUARY 8, 2019

Coaching and training reps will not do much when the CRM. Perpetuate Cross-Functional Feedback Systems. Allow the reps to be involved in cross-functional feedback. Providing reps with a structured forum for giving feedback. Empower your reps and off their phones along with virtual call center solution.

Employee engagement 23

Employee engagement Call Center virtual call center Surveys 23

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

When listening to the voice of the customer, remember to include and share the positive feedback. Acting on negative feedback will strengthen customer engagement and sharing and acting on positive feedback will strengthen employee engagement. Tap this knowledge base to better understand employee views.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Fenero

SEPTEMBER 15, 2018

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Perpetuate Cross-Functional Feedback Systems. The biggest issue that call center agents feel is the desperation to be heard.

Call Center 13

Call Center Morale virtual call center Metrics 13

Fenero

JANUARY 20, 2019

Empowering agents off their phones, along with virtual call center solutions , to help improve processes can show a hugely positive impact on agent turnover. Perpetuate Cross-Functional Feedback System. The biggest issue that call center agents feel is the desperation to be heard.

Call Center 8

Call Center Morale Automotive Metrics 8