Global Response

FEBRUARY 26, 2024

From robust customer relationship management (CRM) systems to AI chatbots, technology has transformed customer service into a more efficient, accessible, and personalized experience. Automated systems like chatbots and self-service portals allow businesses to provide 24/7 customer support.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Fonolo

FEBRUARY 14, 2023

Call center automation is the practice of using technology to tackle manual, time-consuming tasks on behalf of your agents. By automating these simple tasks, you can lighten the load for your call center employees so they can focus on tackling more complex issues, like customer care.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. Technological Trends.

Call Center 376

Call Center Technology Banking Contact Center 376

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations.

outsourcing 62

outsourcing Call Center Finance Contact Center 62

TechSee

JUNE 25, 2019

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Customer Identification.

Technology 122

Technology Customer Service Gamification Contact Center 122

aircall

OCTOBER 22, 2021

Take a Look at Past Years’ Trends. To get a sense for what things will be like at different parts of the year, you have to think a few months ahead,” explained Ian Maclean , Aircall’s Head of Customer Care. This lightens the load for human agents so they can spend more time assisting customers with complex needs.

call center software 62

call center software Call Center call center solutions Interactive Voice Response 62

Etech GS

JANUARY 27, 2020

Managing call center operations can be a challenging role in today’s highly social and digital environment. Comments, downvotes, unlikes, and there are many other trends for showing dissatisfaction with a company. This form of customer care is two-fold. Contact us to find out what we can do for your business.

Call Center 52

Call Center Telecommunications Contact Center contact center solutions 52