3CLogic

AUGUST 11, 2020

As remote work becomes the new norm due to COVID-19, it has only served to exacerbate the inefficiency that comes with non-integrated systems and on-premise technologies. Thankfully, a modern cloud call center solution provides the visibility and actionable insights to adapt.

call center solutions 52

call center solutions Call Center Call flow CRM 52

ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic.

Best practices 219

Best practices Call Center Average Handle Time virtual call center 219

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. MSPs must ensure that their call center is equipped with the right type of technology tools.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Babelforce

AUGUST 4, 2023

But it wouldn’t really be practical for the call center manager to hover over each agent coaching them on the right way to approach each customer. Luckily, call whispering is the next best thing (and far less unnerving!) What is an automated call whisper? Quality assurance. Want to see for yourself?

Call Center 52

Call Center Call flow Coaching call center software 52

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. Call center solutions for healthcare providers can improve the efficiency of appointment scheduling and communication with patients.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

3CLogic

OCTOBER 7, 2020

Recent advancements in voice recognition technology have in many ways made voice the new user interface. In many cases, the consolidation of services and channels can provide an immediate ROI without changing the IVR call flows and customer journeys already in place. Which begs the obvious question – where to start? Conclusion.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

Hodusoft

JUNE 4, 2021

The dialer can automatically cut time-consuming tasks such as calls being directed to voicemail, no phone response, busy phone signals, unusable or disconnected numbers, and so on. If the call is answered by people on the other end then, the dialer connects the call to an appropriate agent. . Outbound call monitoring.

Call Center 59

Call Center Banking call center solutions Analytics 59