VirtualPBX

MAY 16, 2024

Below are some examples of popular uses for outbound calling. In addition to lead generation, outbound calling improves customer acquisition, retention, and engagement, because the right conversations are impactful and memorable. Inlets for market expansion. Meaningful customer insights.

Telemarketing 105

Telemarketing virtual call center call center professionals Technical Support 105

Quality Contact Solutions

SEPTEMBER 21, 2021

If customer retention is not at the forefront of your business’s strategic plan, it should be. Did you know that retaining existing customers is far more cost-effective than acquiring new ones? In this article, we’ll cover 5 ways to retain customers.

Customer retention 105

Customer retention call center professionals outsourcing Sales 105

BlueOcean

OCTOBER 4, 2023

The Impact of Bilingual Support on the Customer Experience When a bilingual solution is offered to the customer, companies quickly find that quality scores increase accordingly. The same is true for first call resolution and average handle times.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Quality Contact Solutions

DECEMBER 28, 2022

Not only do loyal customers provide a steady stream of revenue, but they also tend to spend more, refer friends and family, and provide valuable feedback that can help improve your products and services. If customer retention is not at the forefront of your business’ strategic plan, it should be.

Telemarketing 52

Telemarketing call center professionals Call Center outsourcing 52

Callminer

JULY 30, 2020

To learn more about how call center reps can effectively handle customer complaints about poor customer service experiences, we reached out to a panel of customer service experts and call center professionals and asked them to answer this question: “How should call center reps address complaints about bad customer service?”.

Call Center 265

Call Center Customer Service Scripts Coaching 265

JustCall

APRIL 12, 2023

Low Capital Investment Unlike the traditional, hardwired contact centers, all you need to start a virtual call center is a stable internet connection that is available for every sales/marketing employee, and virtual call center software. The minimal costs involved make it a highly economical choice.

virtual call center 52

virtual call center call center solutions Call Center call center software 52