ViiBE Blog
APRIL 8, 2021
Customers typically contact call centers when they are unable to resolve a problem with a product or service on their own. The key to satisfying the customer in search of a solution is the call center experience. The call center experience is the overall interaction between the customer and the call center.
Outsource Consultants
NOVEMBER 29, 2021
This has created improvements to team efficiency, bottom-line revenue, and agent morale. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members. Call Center Security.
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NobelBiz
OCTOBER 17, 2023
Training and Technology: Ensuring agents have the right tools and training to offer personalized service in an increasingly automated environment is crucial. Example from a Call Center Perspective: A customer, facing a complex issue with a product, first interacts with a chatbot.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Businesses are getting deeper into predictive analytics, using artificial intelligence (AI) applications to help streamline call center experiences for customers and agents. Timely, accurate quality assurance evaluations can indicate which agents need additional training.
SharpenCX
NOVEMBER 3, 2020
The call center experience of today’s world can be hostile at best and abusive at its worst. So, when questions surfaced about how to protect agents, and how to address all the stresses of the (sometimes-maddening) call center experience, I put my optimistic hat on and thought, “let’s talk about it!”.
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