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Optimizing Call Center Customer Support for Increased Revenue

Tenfold - Contact Center Blog

However, executing a customer-centric strategy doesn’t happen overnight, and it has to be guided by a well-laid out customer centric business strategy. Strategies in Optimizing Call Center Customer Support for Increased Revenue. Establishing a Customer-First Mindset without Sacrificing Efficiency.

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HoduCC Gartner Digital Markets May 2021

Hodusoft

Customer support. Companies now view the call centers as an opportunity to provide strategic, experience-oriented customer care. There’s value in human interactions and call centers have a bearing on the financial health of a company. Value for money. Functionality .

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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

Remote working is here to stay According to Gartner’s Future of Work from Home for Support and Service Employees report , nearly nine out of every ten support and service leaders and as much as 80 percent of their staff will work from home till 2023. All these findings from various studies show the rising popularity of self-service.

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The Perfect Call Center Agent Does Exist

Fonolo

TIP: Analyze your call center’s unique needs to determine what your ideal agent looks like. Should they be more inclined to customer care? Listing general qualities and aptitudes like “team-player” and “strong communication skills” will make your posting blend in with the rest of the customer service jobs out there.

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Contact Center Trends 2021: The CX Watershed

Fonolo

While these metrics are crucial, they only indirectly help a company understand how the contact center contributes to financial success. According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. Call Center Trends 2017.

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7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

To overcome the challenges of managing a remote workforce, while maintaining the customer service experience for your customers, you need the right technologies and policies in place to support your teams as they navigate the transition. Give agents structure and agency. But that seems to be changing.

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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

With such high relevance, the call center remains a critical part of every business. If your business is service or product-oriented, you need a call center to handle your sales or customer support. But should you be using an in-house or outsourced call center?