4 Things Your Contact Center Can Learn Now From Chewy on How To Improve Your Customer Experience While Still Keeping Your Agents Happy and Productive
SharpenCX
NOVEMBER 17, 2020
They skip the one-off events and gimmicks, like cheap pizza parties , that feel more like “forced fun” (that are literally never fun). And, they give their employees trust and space to make judgment calls that will create a happy, loyal customer. The more happiness you can conjure, the better your call center experience.
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