Fonolo
OCTOBER 27, 2020
When looking back at it, we only had about ten days to get all the hundreds of our call center associates home. I was also surprised by how many call centers were unprepared for the move to work from home. Keynote Speaker and Official Forbes Coach. Peter Ryan , Ryan Strategic Advisory.
Expivia
APRIL 1, 2021
There is a minor debate in the call center and quality management circles on whether it is best to use live calls or recorded calls when evaluating call center associates in a center. Recorded Calls help you Have a Great Season. CALL CENTER MONITORING USING LIVE CALLS.
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Expivia
FEBRUARY 1, 2021
This week, we talk about “Psychic Income”, what that is, and seven ways to show respect for your call center associates. Showing Interest In Our Call Center Associates As People. Do you go out of your way to make your associates know you respect them? Coaching & Reprimanding in Private.
Fonolo
NOVEMBER 10, 2020
“When looking back at it, we really only had about 10 days to get all the hundreds of our call center associates home. ” — Annette Franz CEO of CXJourney, Official Forbes Coach, CX Consultant & Keynote Speaker, Board Chair of CXPA. The pace of change was unrelenting. Get out there and explore.”
Expivia
MAY 9, 2021
Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.
Expivia
MAY 13, 2021
Monitor the Quality of Live Calls. There is a minor debate in the call center on whether to use live calls or recorded calls when evaluating call center associates. It’s easiest to compare these to coaching a sports team: Monitoring live calls help you win the game today.
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