CX Accelerator
DECEMBER 31, 2018
We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. From Jeremy Hyde: How do your leaders calibrate on what they “coach” on and how/when they approach it?
NobelBiz
FEBRUARY 27, 2024
Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Optimization helps reduce unnecessary expenses while maintaining service quality. Achieving these goals requires a special balance between the human touch and technological innovation.
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Playvox
FEBRUARY 20, 2024
The rise of technology has made it easier than ever for employees to work from home or other remote locations, and many companies are reaping the benefits of this arrangement. Benefits of Remote Teams Remote teams, or teams that work together from different locations, are popular in today’s workforce.
Quality Contact Solutions
MAY 4, 2021
Technology – Not all call center technology is created equal. If so, the inbound call center outsourcing partner you choose will need to have the technology to support your requirements. Regularly held calibration sessions between the client and the outsourcer are essential, especially at the beginning of the partnership.
Vcaretec
SEPTEMBER 11, 2023
In essence, call center services need to strike a careful balance between offering good customer service and being reasonably priced. They use a mix of experienced workers, cutting-edge technology, and tried-and-true tactics to accomplish this. Technology on the one hand makes efficiency and effectiveness possible.
Playvox
JANUARY 25, 2024
It is through this lens that workforce optimization has evolved to mean the business strategies, processes, and supporting automation technologies that maximize contact center and agent productivity and efficiency to allow organizations to deliver outstanding customer experience (CX).
Playvox
FEBRUARY 13, 2023
Beyond evaluation scores, it also focuses on coaching and includes processes to maintain the integrity of the feedback, like calibration. With sky-high customer expectations and the increasing use of digital channels, keeping service quality high is no easy task. It’s not enough to stick to managing quality at the operational level.
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