Customer Relationship Metrics

JULY 26, 2017

The best contact center agents also are the best marketing people, sales people, finance people, and trainers. And it sets agents up to fail in a customer-centric world. The knowledge gained from customers must be the primary driver for your performance measurement and the employee development actions that take place.

Contact Center 211

Contact Center Calibration Construction Customer centricity 211

The Petrova Experience

APRIL 4, 2023

Fold tools like OpenAI into your customer experience strategy in a way that reaffirms your commitment to customer centricity. Leverage AI intentionally to add value internally to employees, business processes and budgets; and externally, to your customers. It is not an end-product. We see this frequently.

Customer Experience 52

Customer Experience Government Customer centricity Calibration 52

Integrity Solutions

JANUARY 22, 2024

Trust is the cornerstone of any successful business relationship, and it’s particularly crucial in sales. What is the role of trust in sales? As sales become more complex, trust and credibility are playing an even more important role in sales success. How Do You Build Trust and Rapport in Sales?

Sales 60

Sales Calibration Scripts Personalization 60

NobelBiz

APRIL 18, 2023

CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. Check our guide on what KPIs to follow if you want to have excellent customer service. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Vcaretec

MAY 22, 2023

Having trouble reaching your sales goals despite projecting a credible brand image? Do you feel overwhelmed by the increased need for omnichannel customer support? When you hire Vcaretec, you will obtain personnel of the same calibre as your in-house staff, but at a fraction of the price. Thus, you are in the proper location.

outsourcing 52

outsourcing Call Center Calibration Contact Center 52

VHT

SEPTEMBER 13, 2018

More than simply offering several service channels, an omni-channel CX captures a single customer view and creates a consistent experience as people leap from touchpoint to touchpoint. Omni-channel CX will also expand to provide sales and support over social media, like Twitter DM and Facebook Messenger. Instant Gratification.

Customer Experience 87

Customer Experience Calibration Telecommunications Analytics 87