Sneak Peek: 2019 Customer Experience Trends
VHT
SEPTEMBER 13, 2018
More than simply offering several service channels, an omni-channel CX captures a single customer view and creates a consistent experience as people leap from touchpoint to touchpoint. Omni-channel CX will also expand to provide sales and support over social media, like Twitter DM and Facebook Messenger. Instant Gratification.
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