How SaaS Unicorn Pipedrive Uses Klaus, Aircall & Intercom to Provide Excellent Customer Service
aircall
NOVEMBER 28, 2022
Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. These metrics are very commendable, but Pipedrive wanted to raise the bar even higher. Maintaining fair and consistent grading with regular calibration sessions. Before using Klaus: CSAT was 95% – above 2022’s benchmark of 89%.
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