Ansafone
NOVEMBER 25, 2020
A virtual assistant can be a great asset to any busy real estate agent. A … Benefits of a Virtual Assistant in Real Estate Read More ». The post Benefits of a Virtual Assistant in Real Estate appeared first on Ansafone Contact Centers.
TeleDirect
MARCH 12, 2018
Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.
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Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
Real Blue Sky
MARCH 6, 2023
There are many reasons to consider whether to outsource your contact center. The result is the customer service call center was seen largely as a cost center; it was part of the cost of delivering goods or services. Thankfully, this perspective on the contact center has shifted significantly.
Balto
SEPTEMBER 16, 2022
In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. Value perception (1-5) vs. agent churn rate.
Balto
AUGUST 10, 2022
Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . Our smallest represented industry was BPO, 0.28%.
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