Tethr

JULY 29, 2020

Your customers have already provided all of the insights you need and have given you feedback along their journey—you just have to learn to extract it. Using listening enterprise platforms like Tethr , organizations can gather intelligence from conversations and derive actionable insights in a timely manner.

Brand ambassadors 66

Brand ambassadors Upselling Advertising Sales 66

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. To better represent this, the modern customer journey has been reconceived as a flywheel rather than a funnel.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

OCTOBER 12, 2022

It is obvious that your enterprise’s greatest asset is its customer base. What is a customer account journey? A customer account journey is a sum of interactions that take place with a customer account within an enterprise. How to design and track a customer account journey for B2B enterprises?

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10