Tethr

JULY 29, 2020

The most satisfied customers will be your best brand ambassadors. Creating a customer experience map can help CX leaders identify all of the touchpoints, and analyzing the conversations that happen across those touchpoints is something platforms like Tethr can help you with. Can you say free advertising?

Brand ambassadors 65

Brand ambassadors Upselling Advertising Sales 65

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. To better represent this, the modern customer journey has been reconceived as a flywheel rather than a funnel.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

SmartKarrot

OCTOBER 12, 2022

This means you must perform customer advocacy to ensure that the existing customers become your brand ambassador and promote your brand. Now that you have taken a closer look at the B2B customer account journey in a multi-stakeholder organization, let us focus on the closing section of this write-up.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10