Totango

SEPTEMBER 20, 2022

Offering customized upsells geared toward customer needs and product usage patterns. Higher retention creates more opportunities for upsells and referrals, increasing revenue. Likewise, better customer outcomes promote more sales from customer renewals, upsells, and referrals. Educate Customers on How to Succeed.

B2B 85

B2B SaaS Education Brand ambassadors 85

Global Response

FEBRUARY 28, 2024

Increased sales opportunities Call center agents are trained to capitalize on upselling and cross-selling opportunities. Global Response has worked across all industries, from retail to healthcare to education, providing top-notch customer service. And during slower periods, they can scale down to save money and increase efficiency.

Call Center 62

Call Center Customer Experience outsourcing Brand ambassadors 62

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. We have much more detailed information about surveying later in this blog. You can use this to resolve customer service complaints that have been missed — and even create brand evangelists.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

RapportBoost

DECEMBER 26, 2018

Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Agent Training is becoming even more critical. like formality, empathy, etc.).

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

SmartKarrot

JULY 6, 2022

CSMs can confidently retain clients, encourage adoption to hasten value realization, and identify upsell opportunities thanks to automation and digital experience. Digital transformation is based on different pillars: Digital Education: Self-paced and on-demand digital education v/s.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

JustCall

APRIL 22, 2022

This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Customer feedback derived from surveys and interviews directly conveys customer perceptions. Loyal customers today could be brand ambassadors tomorrow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52