Totango

SEPTEMBER 20, 2022

Using key performance monitoring and automatically triggered workflows to guide customers toward successful results. Monitoring customer satisfaction metrics and intervening when low satisfaction levels are detected. Offering customized upsells geared toward customer needs and product usage patterns.

B2B 84

B2B SaaS Education Brand ambassadors 84

Totango

JULY 28, 2021

To help customers achieve desired outcomes, success managers may perform duties such as: Helping customers set measurable customer-centric goals. Assisting with customer onboarding. Coordinating resolution of customer support issues. Suggesting upsells. Promoting feature adoption and engagement.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

JivoChat

APRIL 8, 2021

Engagement tools can improve the relationship between your brand and customers, as they enable you to go beyond business transactions to understand people’s emotional needs. In turn, that will encourage them to stick with your brand. Acquire Loyal Brand Ambassadors. Customer surveys. Retargeting ads.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

GetFeedback

AUGUST 16, 2018

As more companies move toward offering omni-channel customer support, CES will continue growing in popularity. Because CES focuses on how easy it is for customers to get help, rather than particular agents or specific experiences, it can give you a big picture view of what’s working and what isn’t in your customer service program.

Metrics 79

Metrics Customer Service Surveys Self service 79

RapportBoost

DECEMBER 26, 2018

Technology can be leveraged to help contact center leaders better understand chat conversations and make decisions based on both their brand guidelines and what drives successful chat outcomes like sales, renewals, upsells, and customer satisfaction. Tony: Customers expect faster responses and are less loyal to brands.

Benchmark 40

Benchmark Contact Center Chatbots Metrics 40

aircall

NOVEMBER 17, 2016

Despite latency on the part of many businesses, offering omnichannel support has become nigh-obligatory to meet increasingly demanding customer expectations. Customers demand consistently qualified support over multiple channels. Businesses must be present on their customers’ preferred support channels.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54