aircall

JUNE 28, 2022

By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more. Aircall’s Startup Journey. Often, entrepreneur ideas are born out of personal stories and anecdotes.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Kayako

MAY 12, 2016

By night – well, once a week – he transforms into the host of his very own Support Ops. Every week, a crew of customer happiness pros from Buffer, Automatic and Wistia, get together, discuss a new topic each week, and record it as a podcast, a Youtube video, and MP3 download. Customer support blogs, and publications.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Amity

OCTOBER 31, 2016

Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. I see our team’s responsibilities as falling into three broad categories. At the time it was only three of us: myself and two tech support reps.

Coaching 0

Coaching Engineering Upselling Marketing 0

aircall

MAY 11, 2018

Aircall is a versatile phone system adored by small-but-growing sales and support teams. Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. A customer support veteran, Patrick has supervised support teams in a variety of industries.

Technical Support 88

Technical Support Analytics APIs Engineering 88

Vistio

JANUARY 13, 2022

Let’s look at the larger customer journey and reduce the friction upstream and set better expectations to equip customer service for success. Well, I’m a couple of weeks into the job. Then just a few weeks ago, we actually got acquired by Arise. I’ve been looking forward to this greatly.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

Let’s look at the larger customer journey and reduce the friction upstream and set better expectations to equip customer service for success. Well, I’m a couple of weeks into the job. Then just a few weeks ago, we actually got acquired by Arise. I’ve been looking forward to this greatly.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

APRIL 2, 2022

Michele’s an accomplished speaker, author, executive team member, and consultant. So where you started, maybe your first job getting out of college, and then where you got to where you are today? And that was actually in my first contact center assignment, it was with an outsourcer. Yeah, sure.

Contact Center 52

Contact Center Real estate Customer Service Self service 52