tag email support outsourcing services Blog Related Topics 
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).
LiveChat
MAY 13, 2016
In this post, I will show you some of the free tools and methods you could use to get your website , marketing , SEO and customer service going. It allows you to tag the links you place outside your page to get a better understanding who comes to your website and from what sources. What’s the best part about these free tools?
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aircall
AUGUST 29, 2022
In the context of a call center, the input can be your call center agents and your output can be the number of support tickets resolved in a week. Here’s an example: Call Center A has 50 agents who can collectively resolve 500 support tickets in a day. Improve your self-service options. Which one is more productive?
aircall
SEPTEMBER 6, 2021
How many calls does your customer service team receive in a day? Offering customer service via your voice communication strategy can already eat up a lot of your team’s time. And that doesn’t even include the queries they have to handle via emails, chats, SMS, and social media. A thousand? Preferred Communication Methods.
SmartKarrot
NOVEMBER 2, 2020
He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. Jayson DeMers heads EmailAnalytics, a firm that has created an email analytics tool to visualize data and metrics. “Be Rand Fishkin, Co-founder and CEO, SparkToro. Reuben Yonatan, CEO, GetVoIP. “To
JustCall
MARCH 9, 2023
Through this blog, let’s understand the types of contact centers that exist to make business functions easy. Types of Contact Centres What are the Types of Contact Center Services? The customer service agents do not have to physically be present at the desk to make and receive calls.
Customer Service Life
AUGUST 20, 2019
This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #1: Track email average handle time.
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