Outsource Consultants

OCTOBER 13, 2020

If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. So which BPO option is best for organizations looking for stable outsourcing in 2020 and beyond? Best yet, domestic U.S.

outsourcing 128

outsourcing Call Center Contact Center Marketing 128

TeleDirect

MARCH 9, 2023

Call Centers vs. International Call Center Operations: Which is Better? Most successful businesses choose to outsource their customer service platform. However, many businesses struggle to choose a call center service. based call centers or internationally-run ones. based call centers or internationally-run ones.

Call Center 62

Call Center Telemarketing outsourcing Customer Service 62

TLC Associates

OCTOBER 30, 2019

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.

Contact Center 40

Contact Center outsourcing Real estate Interactive Voice Response 40

aircall

AUGUST 29, 2022

There’s a reason business owners are obsessed with call center productivity. There are a lot of factors to look into, but one thing’s for sure: The productivity of a call center plays a key role in its growth and competitiveness. . What is call center productivity? So how do you measure call center agent productivity?

Call Center 118

Call Center virtual call center call center software Self service 118

aircall

SEPTEMBER 6, 2021

While customers are looking for an omnichannel experience (where they can contact you in whichever medium they choose), our recent survey shows that phone calls remain the most preferred communication method across all industries: People Still Crave Humanity. Train and mentor your call center agents to communicate with customers well.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Here are six best practices.

Best practices 63

Best practices Average Handle Time Surveys Metrics 63

OctopusTech

SEPTEMBER 29, 2022

In the end, we have also covered the 12 best customer help desk software that you can opt for better customer service management. . This guide will help you choose the best software for your customer success team that will ultimately grow your business. What Is Customer Service Software? Integration with systems.

Customer Service 62

Customer Service CRM Self service Analytics 62