aircall

AUGUST 29, 2022

In the context of a call center, the input can be your call center agents and your output can be the number of support tickets resolved in a week. Here’s an example: Call Center A has 50 agents who can collectively resolve 500 support tickets in a day. Which one is more productive? Customer Satisfaction Score (CSAT Score).

Call Center 118

Call Center virtual call center call center software Self service 118

JustCall

MARCH 9, 2023

Through this blog, let’s understand the types of contact centers that exist to make business functions easy. By using features like call tagging, click-to-call, Customer Relationship Management (CRM) integration for lead data, information tracking and sharing, etc.,

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

aircall

SEPTEMBER 6, 2021

And that doesn’t even include the queries they have to handle via emails, chats, SMS, and social media. This magnifies the need for support teams to have a good voice communication system that’s both effective and scalable. That’s a feeling that’s tough to replicate with chatbots or slow-moving email support.

Interactive Voice Response 93

Interactive Voice Response Wait times outsourcing Call Center 93

Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. One of the cool things about working in outsourced customer service is the opportunity to learn about a wide variety of industries, tools, and technologies. Practice #1: Track email average handle time.

Best practices 63

Best practices Average Handle Time Surveys Metrics 63

Kayako

OCTOBER 29, 2015

The customer support rep role has travelled the world and back. It’s taken many different forms from outsourced, to remote work, and now it’s back to the office. We had two main offices before our London team was even born, and we are in no way outsourced (if anything, we’re offshored to Europe!).

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

ProProfs Blog

OCTOBER 25, 2017

The quality of customer support not only plays a big role in the profitability of a company but also determines the number of loyal customers. In this age of unprecedented connectivity, it’s difficult to limit customer support to a single channel. Website Based Customer Support. Tool Based Customer Support.

Customer Support 150

Customer Support call center software Analytics Call Center 150

OctopusTech

SEPTEMBER 29, 2022

However, finding the most suitable customer support software can be challenging as most of them have the same attributes that let you achieve similar goals. Software for customer service solutions manages different communication channels such as live chat, messaging apps, and emails. Team collaboration.

Customer Service 62

Customer Service CRM Self service Analytics 62