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Buckle Your Seat Belt: Travel Season is Back, Are You Ready?

aircall

Travel season is open for business, and we’re here to get you rolling. After news broke out about how quickly COVID-19 was spreading, the media aired repeated footage of empty airports and train stations worldwide. In London, inbound tourism dropped 63% ( The Guardian ). appeared first on Aircall Blog. So, buckle up!

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What we learned from running our first ever webinar

Kayako

We chose a Thursday because we’d heard that Wednesday or Thursday is the best day to do a webinar , and we set a time at 5pm BST, which was 9am PT – Jeanne is based on the West Coast so we had to make sure the time was right for her as well as us in London. We decided on a format. We promoted it on social media.

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Brand Move Roundup – June 29, 2020

C Space

a piece when markets open this week, down from $235 when the markets closed. Google has announced a new initiative which could be a crucial first step towards more co-operation between currently-struggling traditional media operations and tech platforms. He attended an anti-racism march in London this month.

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The secret diary of a Customer Experience Professional (aged 41 & 3/4)

ijgolding

This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. I spend the night at my parents flat in North London. Arriving early (as I ALWAYS do), I find a lovely café in West London and catch up on my emails over a coffee and a pain au chocolat! It is so easy to do!

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

And then I moved to London, to the UK, where I was based for five years. And in that assignment, I looked after our reservation and customer care offices in Europe, Middle East, Asia, and Africa. And when you get it into a nice relaxed setting, where people really feel comfortable opening up, there’s kind of like nothing like it.

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How to Scale a Support Team Around the Globe

Kayako

If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai (India), London (England), Boston (US), Seattle (US) or Kilauea (Hawai’i, US). Not long ago, we handled all requests exclusively from our HQ in London. Links to your personal Twitter, LinkedIn, blog.

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How to Scale a Support Team Around the Globe

Kayako

If you contact Geckoboard for support, your request could be handled from Christchurch (New Zealand), Mumbai (India), London (England), Boston (US), Seattle (US) or Kilauea (Hawai’i, US). Not long ago, we handled all requests exclusively from our HQ in London. Luis Hernandez is speaking at Elevate Summit in London.