Sykes

MARCH 5, 2019

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Sykes Enterprises, Incorporated. 813) 470-3231.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Hodusoft

FEBRUARY 29, 2024

In this blog post, we have listed the challenges MSPs’ call centers usually face, seven alarming signs that can indicate something is wrong in the call center operations, and six effective solutions. Employee Burnout The demanding nature of technical support can lead to employee burnout.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. With a proven track record of delivering scalable, customizable, and feature-rich solutions, Nobelbiz empowers businesses to transform their customer engagement strategies and achieve tangible business outcomes.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

COPC

OCTOBER 23, 2017

It’s not uncommon for companies to find themselves wondering if they are offering the right channels, why they are offering those channels, and what their long-term channel strategy should be. Row 1 (Online/Web), Column 5 (Technical Support) is a good example of this.

Customer centricity 40

Customer centricity Technical Support Multichannel Customer Experience 40

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. Omnichannel call centers Omnichannel call centers are one step more advanced than multichannel call centers.

Call Center 52

Call Center call center software Interactive Voice Response Multichannel 52

COPC

OCTOBER 27, 2017

It’s not uncommon for companies to find themselves wondering if they are offering the right channels, why they are offering those channels, and what their long-term channel strategy should be. We will review each one of these during this four-part blog series, and they are: Part 1: What channels do we offer, and what are our customers using?

Customer centricity 40

Customer centricity Technical Support Surveys Multichannel 40

OctopusTech

SEPTEMBER 9, 2023

You will get a deep understanding by which you can make an informed business decision on whether this strategy matches your business needs. The only difference is that every communication channel operates independently with a separate system and a team in multichannel call centers.

Best practices 62

Best practices outsourcing Call Center virtual call center 62